Job Type: Technical Support Representative

Location: Kansas City , MO

Employee Type: Part Time

Industry: IT

Manages Others: No

Required Education: High School Diploma

Required Experience: 6 Months Technical Support/Computer Repair Experience

Required Travel: N/A

Relocation Covered: N/A
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Position Description:

SUPERTECHS is looking for a professional and dependable individual that possesses excellent customer service skills with an emphasis in technical support.  This individual will act as the front-line point of contact for the company and will interact with every level of personnel within the organization, as well as clients and business associates. Additional responsibilities require an individual who is detail oriented, computer proficient, and able to multitask.  An emphasis on first impressions is a “must” for this position.

This individual will be required to work on an as needed basis during the standard hours of operation (Monday – Friday 8:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and Sundays 12:00 to 5:30 PM). 
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Responsibilities:

Answer multi-line phone system

Direct callers to appropriate personnel

Assist clients via e-mail, fax, and phone with general technical questions and requests

Greet and assist clients in-shop

Check clients in and fill out necessary paperwork

Check out clients and collect payments

Schedule client appointments and maintain schedule for technicians

Create/fill out all necessary paperwork for technicians

Act as liaison between clients and technicians (Notify regarding work completion, scheduling changes, info gathering)

Complete follow up calls to clients to ensure resolution

Various administrative duties (filing, copying, faxing, typing documents, and data entry) for various personnel

May also assist with other related clerical duties including mass mailings & e-mail marketing

Distribute incoming and outgoing mail (Receive incoming UPS/FedEx shipments)

Other duties as assigned

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General Qualifications:

Excellent customer service skills

Professional appearance and attitude

Punctuality and great attendance a must

Willingness to take on added responsibilities

Ability to work in a fast paced environment

Ability to work independently on assigned projects

Ability to accept direction on assigned projects

Ability and willingness to work collectively with other personnel on team projects

Ability to complete light lifting (Various computer equipment/components averaging 10 – 20 lbs)

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Specific Qualifications:

Must have at least 6 months of experience with technical support or computer repair

Excellent verbal, written, and interpersonal communication skills

Proficient knowledge of Microsoft Office applications

Must be detail oriented and organized

Ability to multi-task on concurrent projects

Ability to type 40 words per minute with accuracy preferred

High School diploma or equivalent combination of education and experience will be considered

To apply click here.